Policies and Limits of Liability

1. The customer or his/her representative must be present during the move.  Having your credit/debit cards or cash ready will save you time and money.

2. You must pay in full at the drop off location, and any damage claims must be noted on the

contract and followed up by a phone call from the customer to the moving company office.

3. We reserve the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to, rain, snow, ice, etc.

4. We reserve the right to limit our work day to 10 hours.

5.Wise Moving Company, LLC is a household goods broker and we will not transport an individual shipper's household goods, but will only arrange for the transportation of the household goods by an FMCSA-authorized household goods motor carrier, whose charges will be determined by its published tariff. 

6. Our moving companies will not do anything that they feel is unsafe.

7. If our moving companies feels pressured from the customer to rush, all work shall

cease until the pressure is removed. Pressure results in damage and injury.

8. For safety reasons, small children and pets must be out of work area.

9. Moving companies cannot move flammables or hazardous material due to safety laws.

10.  If you cancel your moving services within 48 hours of booking you may receive a full refund of your deposit. After the 48 hours your deposit will be held as a credit for your next move. If you need to reschedule your move you must provide a 72 hour notice prior to your scheduled move date. If a 72 hour notice is not provided and Wise Moving Company LLC cannot provide a new move date your deposit is nonrefundable.

Wise Moving Company, LLC requires a 20% deposit at time of booking.

11. Wise Moving Company, LLC does not assume responsibility for loss or damage to belongings. You will need to contact the moving company that moved your belongings. Contact us if the moving company does not assume responsibility.