Policies and Limits of Liability

1. The customer or his/her representative must be present during the move. Our time runs

continuously until payment is completed. Having your credit/debit cards or cash ready will save

you time and money.

2. You must pay in full at the drop off location, and any damage claims must be noted on the

contract and followed up by a phone call from customer to office.

3. We only move empty refrigerators and freezers.

4. We only move empty aquariums.

5. If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians.

We will follow your instructions, but you must make a final inspection before our crew leaves.

We will not send men out for later adjustments. If you prefer a waterbed company to move your

bed, please do so.

6. If you have a foam or air bed, we will be glad to move it. However, we are not foam or air bed

technicians. We will follow your instructions, but you must make a final inspection before our

crew leaves. We will not send men out for later adjustments. If you prefer a foam or air bed

company to move your bed, please do so.

7. We reserve the right to reschedule the move at an agreed upon time, without liability if there is

inclement weather, including, but not limited to, rain, snow, ice, etc.

8. We reserve the right to limit our work day to 10 hours.

9. Our personnel will move your pianos, appliances, and items over 300 lbs. if indeed the work

can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this

risk we will not be responsible.

10. Wise Moving Company, LLC does not take our trucks through alley ways or driveways. If

the customer specifically requests that our trucks go into the alley way or driveway the customer

will assume all responsibility for damage to structures including but not limited to fencing,

mailboxes, driveway pavement, gas lines, electrical lines, or neighboring structures.

11. We will not take a truck off pavement or on steep grades.

Wise Moving Co. will not drive a truck over freshly graveled driveways. Any time spent

positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer's expense.

At finish of the job, the clock does not stop until our truck(s) are back on the municipal street.

12. We will not do anything that we feel is unsafe.

13. We will not work in unfinished attics. Ceiling damage and personal injury may result. Wise

Moving Company, LLC. Assumes no responsibility for ceilings.

14. You may move your own, porcelain; ceramics, blown glass etc. yourself. If you wish, we will

move them carefully, but will not be responsible for breakage and/or resulting damage.

15. If Wise Moving Company, LLC feels pressure from the customer to rush, all work shall

cease until the pressure is removed. Pressure results in damage and injury.

16. For safety reasons, small children and pets must be out of work area.

17. Wise Moving Company, LLC will not be responsible for damage caused by non-routine

moving including but not limited to, standing pieces on end, sharp turns, overcrowded work

areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over

balconies, railings, etc., tight squeezes, and damage caused by weather.

18. We will not move flammables or hazardous material due to safety laws.

19. When moving household items, we has found deterioration occurs over time due to

age/heat/dry rotting. Mattresses lump and disfigure upon disturbing, lamp shades and wiring also

become brittle and rotten. If you wish, we will move them carefully, but will not be responsible

for damage of deteriorated items.

20. Simulated wood products and pressed board have poor structural integrity which does not

lend itself to repair. We will move these items carefully but cannot be responsible for damage of

simulated wood or pressed board furniture.

LIMITS OF LIABILITY

1. Wise Moving Company, LLC Liability for scratches and other surface blemishes,

including tears, cracks, to and including but not limited to, wood, upholstery, leather shall

be limited to $100.00 per item unless higher limits are agreed to in writing prior to move

or the customer may choose to use the standard insurance of $0.60 per pound.

2. Wise Moving Company, LLC shall be responsible for replacement of any lost items listed

on inventory page and inspected prior to move, subject to above limits in #1. The customer

must provide receipts for lost items if you want a higher limit, which must be agreed upon by

the customer and office in writing prior to move or the customer may choose to use the

standard insurance of $0.60 per pound.

3. Electronic equipment reimbursement will be based on the age of the item, research

done on the life expectancy of the item, recall’s and depreciation value per year for the

item. The customer must provide all evidence of price paid for item, such as receipts, or

we will research the current value of the item. If items that are damaged are moved by the

customer after the crew has placed it in the customer’s house we are liable up to the

standard $0.60 per pound insurance only.

4. The condition of any item(s) boxed by customer and not inspected prior to move are

not insured by Wise Moving Company, LLC and is the responsibility of the customer.

5. We shall in no way be responsible for the working condition of electronic equipment,

grandfather clocks, or any other piece of mechanical equipment. Damage to cabinets and

surfaces of such equipment will be treated as stated in condition #1 above.

6. Liability is limited to $100.00 for damage to floors, walls, doors, and painted surfaces.

Liability limit may be raised by written agreement of both parties prior to move.

7. Wise Moving Company, LLC will not be responsible for damage caused by nonroutine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and

doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by

weather.

8. Wise Moving Company, LLC. shall not be responsible for damage or loss to accounts,

bills, checks, cash, evidence of debts, letters of credit, passports, tickets, documents,

manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious

stones, jewelry, or other similar valuables; or property carried gratuitously or as an

accommodation. 

9. We shall not be responsible for damage resulting when moving household items that

have deteriorated such as but not limited to lamp shades, mattresses, electrical wiring,

etc.

10. We shall not be responsible for plants or pets.

11. We shall not be responsible for damage to items requiring special instructions if

customer fails to provide such instructions including, but not limited to, disassembly or

assembly of said items and any special preparation required.

12. Wise Moving Company, LLC assumes no liability or responsibility for any items and

cargo placed in the customer's own vehicle or rental equipment and which Wise Moving

Co. does not transport.

13. Any damage caused by incomplete floor areas, such as, but not limited to, subsequent

damage to ceilings, will not be the responsibility of Wise Moving Company, LLC.

14. We cannot be responsible for the working condition of major appliances

15. Wise Moving Company, LLC. cannot be responsible for dents or scratches on major

appliances. They are covered by a thin metal that has an extreme affinity to dent and

scratch.

16. Wise Moving Company, LLC will not repair pressed board or simulated wood

furniture. Much of the budget priced furniture today is made from a pressed wood or

wood byproduct material w/ a photograph of wood grain attached. Some of the wood

grain look is simply paper and some is very thin plastic material like on lower end

kitchen cabinets. This type of material is not structurally strong, especially if it has

screws, since the screw threads have no real grain to imbed into. We will do our best to

move it successfully for you.